Terms & Conditions
WellFii.com – Terms and Conditions for Online Purchase
TERMS AND CONDITIONS FOR ONLINE PURCHASE
Welcome to our online store! Our team is proud to announce that we are now open for business, and we look forward to serving you all in the future.
In these terms and conditions (“Terms and Conditions”), the "Company" or “we” or “us” shall mean WellFii (Europe) B.V., and the "Customer" or “you” will mean any person, firm, company or body which places an order through the Website. The term “Website” pertains to the website at www.wellfii.com operated by the Company. Please read these Terms and Conditions carefully before using the Website. By using the Website, you agree that you have read these Terms and Conditions and that you accept and agree to be bound by them.
You agree that the Company reserves the right to amend these Terms and Conditions at any time, in the Company’s sole discretion, by posting any such amendment(s) to the Website without prior and separate notice. Your continued use of the Website or submit an order through it, after amendment to these Terms and Conditions is posted, will be deemed as full knowledge and acceptance of the revised terms and conditions. If you do not agree to any such amendment(s), your sole recourse shall be to cease using the Website.
- REGISTRATION AND ACCOUNT SECURITY
2.1 By accessing the Website and/or using its services, you represent that you are at least 18 years old, legally capable of entering into binding contracts, and agree, without limitation or qualification, to be bound by these Terms and Conditions.
If you are below 18 years old, you must obtain consent from your parent(s) or legal guardian(s), regarding their acceptance of these Terms and Conditions below and their agreement to take responsibility for (i) your actions; (ii) any charges associated with your use of the Website; and (iii) your acceptance and compliance with these Terms and Conditions. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Website.
2.2 Customer is required to register a shopping account with us before placing any order through the Website. During the registration:
- You must provide us with accurate, complete and up to date registration information;
- You authorize us to assume that any person using the Website with your username and password is either you or is authorized to act for you.
2.3 You are responsible for safeguarding your username and password that you use to access the Website and for any activities or actions under your password. The Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
2.4 The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
2.5 Customer must inform our customer service team at firstname.lastname@example.org, or self-update via the Website at www.wellfii.com, immediately of any changes to the profile information that you provided so that we can communicate with you effectively.
2.6 Customer shall be liable for every order made under your login and agrees to indemnify the Company for all claims, damages whatsoever made by any third party arising from the actions of a person placing orders through this website using your login.
2.7 Should you find any unauthorised use of your login, you shall notify the Company immediately.
2.8 In the event that your shopping account is not used for a specified period (currently 3 years), we will for your own as well as our protection deem your account to be no longer in use and we will deactivate it.
- PRICE AND PRODUCT
3.1 The Company shall make every effort to ensure that prices, details and sizes of products on the Website are up-to-date. Prices are subject to change without prior notice and all orders are subject to the Company's acceptance at its sole discretion and stock availability.
3.2 The Company shall make every effort to ensure products displayed on the Website are in stock. If from time to time products become out of stock, the Company reserves the right to offer alternative product(s) to the Customer of similar value and range.
3.3 All product prices listed are in US Dollars (US$), exclusive of taxes and other charges, where applicable. Delivery charges are excluded from the product prices listed on the Website. The prices charged are those applicable on the day your order is placed.
3.4 All orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested is unavailable. In the event that we are unable to fulfil any of the products or services in your order, we will notify you by email.
3.5 All pictures and images of the products displayed on the Website are for illustration purposes in order to help the customer recognise the products only. The actual size, dimension and colour of the products may differ.
3.6 It is your responsibility to ensure that the products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the products will meet your individual requirements. You acknowledge that the products are standard and not made bespoke to fit any particular requirements that you may have.
- ONLINE ORDER
4.1 Once you have selected a product that you wish to order on our Website, you will then be shown the charges you shall pay (including other charges and taxes, if applicable), and any applicable delivery charges.
4.2 For purchase of aggregated value exceeding the minimum order threshold, the Company offers free delivery. Otherwise, you are required to pay for the prevailing delivery charge specified on the Website.
4.3 After receiving your order, we will acknowledge receipt of your order. We shall not be obliged to supply the product to you until we have accepted your order. Acceptance shall take place when we expressly accept your order by email to you, in the form of an email confirming the order with you and advising you the estimated date and time of delivery.
4.4 Until the time when we accept your order, we reserve the right not to process your order and you reserve the right to cancel your order.
4.5 All purchases of products are made pursuant to the respective INCOTERMS designated upon order placement (currently DDU). Title for any products purchased by you will transfer upon the dispatch of your order from our designated U.S. port(s). Once dispatched, the products ordered will become your responsibility and, except in relation to products that are damaged or defective when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been dispatched.
4.6 Your order may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates and we are not responsible for such delays. You may also be subject to import duties and taxes, which are assessed once a shipment reaches your country. You are responsible for any customs clearance charges. Please refer to your local customs authority for more information.
4.7 Submitting an order via the Website means you agree to purchase products or services in accordance with to the prevailing Terms and Conditions on the date you submit your order. You are responsible for reviewing the latest Terms and Conditions each time you submit your order.
- CANCELLATION AND REFUND
5.1 You agree that the Company may cancel an order if the product is not available for any reason or for any other reason as the Company may deem appropriate and necessary, such as but not limited to, cases of suspicious or fraudulent transactions. We will notify you if this is the case and refund will be made accordingly.
5.2 You are not allowed to cancel the order once an Order Confirmation is issued. If you wish to seek further information or assistance, kindly contact our customer service team at email@example.com.
5.3 You shall examine the products upon delivery for any deficiencies and/or damages. If any product is found to be expired, missing, incorrect or damaged inside after receiving the order, please contact our customer service team at firstname.lastname@example.org within the next 7 working days from the date of receipt of your ordered goods and provide us with evidence (e.g. a photo of the wrong or damaged item); otherwise we shall have the discretion to refuse your request and claims. Products are refunded at the price value per Order Confirmation. All requests for refund will be reviewed on case-by-case basis and subject to the Company’s approval.
- WELLFIVE REWARDS CREDITS FOR CUSTOMERS (“CREDITS”)
6.1 Award of Points
a) You will receive 50 (fifty) points upon registration with www.wellfii.com as welcome reward.
b) For every net purchase value of US$1.0 at www.wellfii.com, you will be awarded with 5 (five) Points. The examples below illustrate how Points are awarded:
(i) if your net spending is US$5.00, then 25 Reward Points will be awarded based on the net purchase value of US$5.00.
(ii) if your net spending is US$5.39, then 27 Rewards Points will be awarded (NB. 26.95 Points are rounded up to 27 Points).
(iii) if your net spending is US$5.46, then 27 Rewards Points will be awarded (NB. 27.3 Points are rounded down to 27 Points).
c) Points will be awarded and updated within 7 (seven) days from the date of delivery of your purchase.
d) Points are only valid for 180 days from the date of award.
e) If you are entitled to a refund in relation to any goods purchased, the Points awarded for that purchase will be deducted from and adjusted in your account when the refund is made.
6.2 Awards of Points for SuperUser
a) You (Referrer) will be rewarded with 5% (in WellFIVE points) of all purchases that your referees use your Referral Code.
b)The examples below illustrate how Points are awarded:
(i)if the net spending with your Referral Code is US$5.00, then 25 Reward Points will be awarded based on the net purchase value of US$5.00.
(ii) if the net spending with your Referral Code is US$5.39, then 27 Rewards Points will be awarded (NB. 26.95 Points are rounded up to 27 Points).
(iii) if the net spending with your Referral Code is US$5.46, then 27 Rewards Points will be awarded (NB. 27.3 Points are rounded down to 27 Points).
c) Total Rewards Points generated by using your Referral Code will be calculated on the last day of each month in monthly basis.
d) Points will be awarded and updated in your WellFii account within 14 (fourteen) days from the last day of each month.
e) Points are only valid for 180 days from the date of award.
f) If you are entitled to a refund in relation to any goods purchased, the Points awarded for that purchase will be deducted from and adjusted in your account when the refund is made.
g) WellFii reserves the right to change or terminate this SuperUser programme without prior notice.
6.3 Redemption of Points
a) You can apply the Points for your purchase at www.wellfii.com at a conversion rate of 100 Points for US$1.00. Each redemption must be in multiples of 100 Points.
b) We have the right to adjust, withdraw or cancel any rewards or benefits including the Points awarded or to be awarded to you at any time at our sole discretion without prior notice to you.
6.4 Points are non-transferrable, nor can be exchanged for cash.
6.5 Where applicable, in determining the available balance of Points to be recovered from your account in the event of malfunctioning of our system, the records held by us shall be conclusive evidence of the available balance of the Points.
6.6 You must not tamper with the data recorded in your account in any way. We will not honour transactions and any benefits if your account has been tampered.
7.1 We accept payment by Visa, MasterCard, American Express and PayPal.
7.2 All product prices listed are in US Dollars (US$).
7.3 To provide a secured online commerce transaction, we employ Internet's Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as the information travels over the Internet. When you see a lock icon in the address bar of your browser next to a URL that starts with https://, the connection uses SSL. To check the SSL Certificate information, you can right click on the lock icon and choose "Properties" & "Certificates".
Card payments made with a direct payment gateway adhere to the standards set by Payment Card Industry Data Security Standard (PCI-DSS) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of card information by our store and its service providers.
7.4 The Company may from time to time set credit limits for individual customers and the Company reserves the right to limit sales including the right to decline sales to any customers.
7.5 Full payment in respect of an order must be made upon the placing of the order. If your payment cannot be processed, the order will not be accepted and you are advised to contact your card issuer to resolve any problem concerning the use of your credit card in order to continue with the order.
7.6 In the case that payment by credit card for any order has already been made but the order is not accepted by us, you will be entitled to a refund via credit card payment reversal. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in processing such a refund.
7.7 If a Customer fails to make any payment in full pursuant to the payment method selected or payment is cancelled for whatsoever reasons, the Company shall cancel the order and suspend delivery of the products unless and until payment is made in full.
7.8 We reserve the rights to change the payment terms for any order without prior notice and to change the payment mode for products offered online at any time by announcement via the Website, email and any other means of public communications.
- DELIVERY (DIRECT DELIVERY OR PICK-UP LOCATION)
8.1 We will deliver the order to the address that you give us. We shall not be held responsible for any damage to the parcel or missing items from the order for customers who request to place their purchases outside the location of the address for delivery. If you are unable to accept delivery at the specified address on our first delivery attempt due to your own reasons, or inaccurate information on your address, we will make two further attempts. If you still fail to take delivery of the order (unless by reason of our fault), we may either make another delivery attempt upon your agreement to pay a re-delivery sur-charge or no longer make the product available for delivery and forthwith cancel the order, in which case no refund will be arranged.
8.2 If you have chosen to collect your order at a designated pick-up location upon placing the order, the ordered products will be delivered accordingly and be available for collection within a limited period of time. Once an Order Confirmation is issued, we do not entertain request for change of pick-up location. The order will be cancelled if you do not collect the product within 3 days after the delivery date as advised in the Order Confirmation. No refund will be arranged in such event.
8.3 We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
8.4 If a Customer believes that a parcel has been tampered with, please refuse to sign for the products and notify our customer service team forthwith at email@example.com.
Customer shall comply with all applicable laws in relation to the payment of tax. Customer is solely responsible for paying any/all taxes and duties associated with fees payable in relation to the purchase of the products or any other tax liabilities incurred through the use of www.wellfii.com.
- FORCE MAJEURE
We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our reasonable control.
- DATA PROTECTION
- DISCLAIMER AND LIMITATION AS TO LIABILITY
12.1 NOTHING CONTAINED IN THE WEBSITE OR THESE TERMS AND CONDITIONS SHOULD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION CONTAINED IN THE WEBSITE OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR USE OF THIS WEBSITE. NOT ALL PRODUCTS ARE SUITABLE FOR ALL MEDICAL AILMENTS AND OCCASIONALLY, THEIR USE MAY INTERFERE WITH ANY TREATMENT YOU ARE RECEIVING OR AGGRAVATE A CONDITION. PLEASE SPEAK TO YOUR PHYSICIAN IF YOU ARE IN ANY DOUBT BEFORE ORDERING. FAILURE TO ABIDE BY THIS WARNING COULD SERIOUSLY DAMAGE YOUR HEALTH.
12.2 THE WEBSITE IS NOT INTENDED TO PROVIDE DIAGNOSIS, TREATMENT OR MEDICAL ADVICE. PRODUCTS, SERVICES, INFORMATION AND OTHER CONTENT PROVIDED ON THE WEBSITE ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. PLEASE CONSULT WITH A PHYSICIAN OR OTHER HEALTHCARE PROFESSIONAL REGARDING ANY MEDICAL OR HEALTH RELATED DIAGNOSIS OR TREATMENT OPTIONS. WE ARE NOT LIABLE FOR ANY INFORMATION PROVIDED ON THE WEBSITE WITH REGARD TO RECOMMENDATIONS REGARDING SUPPLEMENTS FOR ANY HEALTH PURPOSES.
12.3 YOU AGREE THAT THE USE OF THE WEBSITE IS AT YOUR SOLE RISK. THE MATERIALS CONTAINED HEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THESE TERMS AND CONDITIONS. THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES AND OTHER REPRESENTATIVES, SUCCESSORS AND ASSIGNS OF ANY OF THEM EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
12.4 To the fullest extent permissible by applicable law, the Company disclaims all warranties of any kind, whether express or implied, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose with respect to the products and services listed or purchased on the Website, without limiting the generality of the foregoing, to the maximum extent permitted by applicable law, the Company expressly disclaim all liability for product defect or failure, claims attributable to normal wear, product misuse or modification, abuse, incorrect product selection and not following printed directions.
12.5 To the maximum extent permitted by applicable law, in no event shall the Company be liable for any indirect, incidental, special or consequential damages (including damages for loss of business, loss of profits, loss of good will, loss of use, cost of procuring substitute goods, services or information, litigation or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if the Company is advised of the possibility of such damages. The limitations of liability set forth in these Terms and Conditions are fundamental elements of the basis of the arrangement between the Company and you. The products, information and services offered on and through the Website would not be provided without such limitations. Subject to the foregoing, to the maximum extent permitted by applicable law: if you are a customer, the maximum liability of the Company entities shall be limited to the amount paid by you for any product or service purchased by you from us on the Website.
12.6 The products and claims made about specific products on or through the Website may not have been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease.
12.7 Always check the product label or packaging prior to using any product. If there are discrepancies or indication of defect, Customers should refrain from taking any of the product and follow the information provided on the product label or packaging to seek assistance. In the event of any issues on product labeling and packaging or recommended use, you may contact the manufacturer directly for clarification.
13.1 These Terms and Conditions constitute the only agreement (“Agreement”) between you and the Company with respect to the subject matter of your online purchase with us and it supersedes all prior or contemporaneous agreements, representations, warranties and understandings, written or oral, with respect to the subject matter of this Agreement.
13.2 These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore, and any dispute arising out of the Terms and Conditions and our services shall exclusively be submitted to the competent courts in Singapore. Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights.
13.3 We may amend these Terms and Conditions any time by posting a variation on the Website. The latest version of these Terms and Conditions shall supersede all previous versions.
- ADDITIONAL ASSISTANCE
If you have any questions or comments, we invite you to contact us via email to firstname.lastname@example.org.
Last updated: 01 June 2019